Help Center
Buying
You can come in store to buy gold bullion bars and coins. However, we might not have all the goods listed in our website in stock.
We strongly recommend to contact us in advance to check if we have in our stock the bars and/or coins you are looking for.
We are open Monday to Friday, 9:00am - 4:30pm.
Our office address is:
Gerrards (Precious Metals) Ltd63 – 66 Hatton Garden London
London - EC1N 8LE
United Kingdom
Payments by Bank Transfer must be made within the next 24 hours after placing your order.
For payment via Bank Transfers, funds must be received before 3.00 p.m. during working hours on our working days to guarantee that your goods will be dispatched the same day.
Please note that payments must be sent from your bank account and not from a third party bank account. Otherwise, it will be rejected.For any problem, or further information, please contact us.
We require your ID due to two sets of regulations which govern our industry for retail clients. These are Money Laundering Regulations and the HMRC 'Gold Rules' for investing in Gold.
Therefore, according to these regulations and our KYC policy, you must provide a Proof of ID (passport or Driving License) and a Proof of Address (recent utility bill no older than 3 months).
If you are paying by Bank Transfer, you must provide a copy of a Bank Statement to ensure where the funds comes from.
Selling
No you can come directly with your items during our opening hours. Our buying room is open Monday - Friday, 9:00am - 4:30pm.
If it is the first time that you sell to us, please ensure that you bring a proof of identity , proof of address and copy of a bank statement.
We offer the following payment method when we purchase precious metals from you.
- Bank Transfer : BACS (3 working days, free), FPS (same day, £5 fee), CHAPS (same day, £23 fee)
- Cheque
- Cash
Storage
Simply select the storage option in the checkout page and your goods will be placed immediately in storage.
Payment for our storage service must be made in arrears. You will be informed of your billing frequency when placing your order. Your first payment may cover a different period than the usual billing frequency.
- a minimum charge of £10.00
- for gold: 0.03 % of the total value of the goods stored.
- for silver: 0.1% of the total value of the goods stored.
Your gold and silver bullion are stored in the form of allocated storage. They are separated, identifiable and completely segregated from those of other customers. All our stored metals are fully allocated (not leveraged), so what you buy is what is being stored for you.
Storage of your goods will be either within our own facility, or via our subcontractors.
Goods that have not been purchased from us can be accepted for our storage service only at our discretion. If accepted, your goods must be delivered to our Hatton Garden Premises.
Goods that have not been purchased from us will be stored on an "as-is" or "said-to-contain" basis. We may require additional information or terms to accept such goods. We cannot be responsible for their authenticity or assay characteristics.
Please contact us first to make arrangements for us to receive your goods for storage.
Yes you can request to remove your goods from storage and get them delivered to you. You must give us 14 days prior notice, mentioning which items you wish to bring out of storage.
Delivery to your address will be made by insured delivery service, in instalments as appropriate to the maximum parcel weight or value. We can provide a tracking number, so you can monitor the progress of your delivery.
- £25 delivery fee
- Gold: 0.25% for the value of goods delivered, with a maximum value per parcel of £30,000.
- Silver: 1.5% for the value of goods delivered, with a maximum weight per parcel of 5kg.
Delivery
Collection
Yes, you can choose the option "Collect in Store" in the Checkout page to collect your goods from our Hatton Garden office in London.
Once we confirm reception of your payment and your documents, you will receive an email to confirm that you can come into our premise to collect your goods.
On collection, you will need to provide a provide a copy of your order and your photographic ID.
Please be aware that orders cannot be collected by any third party other than the person named on the order.YES. On collection, you must provide your original proof of ID (passport or Driving License).
Please be aware that goods cannot be collected by someone other than the person named on the order.
We have a public car park close to our office. If you call us in advance, we can try to arrange a parking space for you.
Once your payment has been received (+ for first purchase: you have provided us with the required legal documents), your good should be ready immediately for collection.
We will let you know by phone or email when your goods are ready for collection.
Payment
Business Customer
We use the following figure as estimates, depending on the type of goods you are selling:
- Clean and hallmarked scrap: Same or next day
- Assayed bars: Same or next day
- Lemels and melts: 3 to 5 working days
- Sweeps: 7 to 10 working days
We offer the following payment options:
- BACS
- FPS (£5.00 charge, for amounts up £100,000)
- CHAPS (£23.00 charge, unlimited amount)
- Cash
- Cheque
- Return of fine precious metal
- Metal account transfer
- Exchange with our range of semi-fabricated products, second hand and new goods
| Au Melt and Assay | from £30.00 |
| Ag Melt and Assay | from £28.00 |
| Pt Melt and Assay | from £57.00 |
| Au/Ag Melt and Assay | from £52.00 |
| Au/Pt Melt and Assay | from £52.00 |
| Au/Pd Melt and Assay | from £52.00 |
| Au/Pt/Pd Melt and Assay | from £74.00 |
| Au/Ag/Pt/Pd Assay | from £95.00 |
| Au sweep (up to 5 kilos) | from £45.00 |
| Au gold leaf | from £50.00 |
| Additional assays (Ag, Pt, Pd) | from £22.00 |